Jaguar Recognized as 2011 Customer Service Champion
Published Monday, 18 July, 2011 by Mariah Smith. Categories: News.
Jaguar North America has been recognized as a J.D. Power 2011 Customer Service Champion, one of only 40 companies to have earned this distinction this year.
To qualify for this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries. Among the five key customer touch points measured, including people, presentation, process, product, and price, Jaguar was noted for standing out by satisfying customers with the new-vehicle sales experience.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers - both within their respective industries and across all industries measured.
In 2010, Jaguar also achieved the highest score in the U.S. auto industry and was ranked highest among Luxury Brands for Sales Satisfaction in J.D. Power and Associates 2010 Sales Satisfaction Index Study.
On the service side, Jaguar North America has launched the Jaguar Platinum Coverage program that will give Jaguar owners increased vehicle warranty coverage and a best in class maintenance plan. Jaguar Platinum Coverage features a five year/50,000 mile new vehicle limited warranty and complimentary scheduled maintenance for the duration of the warranty period, including no-cost replacement of select wear and tear components, and 24/7 roadside assistance. This no-cost coverage includes oil changes, filters, brake pads, brake discs, brake fluids and wiper blade inserts.
Click here for Tom Wood Jaguar's current new and pre-owned inventory.
To qualify for this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries. Among the five key customer touch points measured, including people, presentation, process, product, and price, Jaguar was noted for standing out by satisfying customers with the new-vehicle sales experience.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers - both within their respective industries and across all industries measured.
In 2010, Jaguar also achieved the highest score in the U.S. auto industry and was ranked highest among Luxury Brands for Sales Satisfaction in J.D. Power and Associates 2010 Sales Satisfaction Index Study.
On the service side, Jaguar North America has launched the Jaguar Platinum Coverage program that will give Jaguar owners increased vehicle warranty coverage and a best in class maintenance plan. Jaguar Platinum Coverage features a five year/50,000 mile new vehicle limited warranty and complimentary scheduled maintenance for the duration of the warranty period, including no-cost replacement of select wear and tear components, and 24/7 roadside assistance. This no-cost coverage includes oil changes, filters, brake pads, brake discs, brake fluids and wiper blade inserts.
Click here for Tom Wood Jaguar's current new and pre-owned inventory.
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